Customer Service Tools
This article discusses recent research into what customers value in the current economy.
You have no doubt heard the expression “The customer is always right!” and I suspect many of you have contemplated this when dealing with an uncooperative service provider. But, is this really true? The answer to this question is absolutely critical! Critical, that is, if you are interested in customer retention and building long-term customer loyalty. Understanding the answer to this question starts by …read more
Ally Bank “Toys”
to give someone “the run around”
Phone Etiquette Training
Phone Skills Trainer Lesson: Essential Telephone Etiquette
Top 6 Ways to Get An Angry Customer to Back Down
This article offers five simple steps that every organization can follow, if they choose to.
Angry customers can seem like our worst nightmare. But, if you handle them right,they can be your company’s best friend. Because when you listen to angry customers, you get a lot in return. Complaining customers often have valuable information about …read more
Call handling Skills
How To Practice Good Phone and E-mail Etiquette At Work
Article ♦ Excerpt From: Personal Success
Your habits have been developed from early childhood as the result of things that you have chosen to do, or not to do. Your entire life is the result of your past choices and decisions. And like all of us, you probably have some bad habits that have held you back from your true potential. But here’s the good news: Since you are always free to choose, you can make new choices and decisions today that will determine what happens to you in the future…